WHEN WILL MY ORDER BE PROCESSED?
Orders will be processed within 24-48 hours of the order date. Once processed, please allow a few hours after the processing for our carrier to update your tracking information before it goes live.
If you need to change or cancel your order, please contact us immediately. Once your order has been processed, we will be unable to make any changes.
HOW LONG IS THE SHIPPING TIMES?
- US/UK/CA/AU Shipping Time Estimates: 4-14 business day
- International Shipping Time Estimates: 2-4 weeks
(It’s highly depends on the congestion level of the ports)
Please allow extra time for your order to be processed during holidays and sale seasons. Due to COVID-19, most orders arrive in 14 to 28 business days in the US, UK, CA and AU.
LOOKING TO TRACK YOUR ORDER?
When your Order ships out, you will receive a Shipping Confirmation email from [email protected] with your tracking number included in it.
Depending on the product ordered, the e-mail could take up to 7 business days to be sent. Once you receive the email, follow these steps to easily check on your delivery status.
- VISIT OUR TRACKING PAGE
- ENTER YOUR ORDER NUMBER AND YOUR E-MAIL ADDRESS
- CLICK THE “TRACK” BUTTON
For any further assistance, don’t hesitate to e-mail us at [email protected] and we’ll be more than happy to assist you.
Happy shopping and stay safe!
–- TOOCOOLCATS™ TEAM